VapersPalace Company Policy: Your Guide to Responsible Vaping

Terms and Conditions – VapersPalace

Welcome to VapersPalace, Kenya’s premier destination for premium vaping products and accessories. These terms and conditions outline the rules and regulations governing your use of our website and services. By accessing or shopping with us, you agree to be bound by these terms, which are designed to ensure a secure, responsible, and transparent shopping experience for all.

Our commitment is to provide high-quality vaping products while promoting safe and legal usage. Please read these terms carefully. If you do not agree with any part, we advise you not to use our services.

1. Age Restriction Policy

At Vapers Palace, we strictly adhere to Kenya's legal age requirements for vaping.

• Minimum Age: You must be at least 18 years old to purchase or use any products from our website or physical store.
• Age Verification: We reserve the right to verify your age by requesting valid government-issued identification at any point during the purchase process.
• Purchasing for Minors: It is illegal to buy vaping products for individuals under the age of 18. Any such activities will result in account suspension and reporting to relevant authorities.

We are dedicated to protecting minors from accessing nicotine products and ensuring that vaping remains a choice for responsible adults.

2. Product Authenticity and Quality

We understand that product quality and authenticity are critical to your vaping experience.

• All products sold at Vapers Palace are sourced directly from authorized distributors or manufacturers to guarantee authenticity.
• Each product undergoes thorough quality checks to ensure it meets our high standards.
• If you suspect any product is counterfeit or defective, please contact our support team immediately for resolution.

We are committed to transparency, and our goal is to be a trusted provider of genuine vaping products in Kenya.

3. Pricing and Payment Policies

We strive to offer competitive pricing on all our products while maintaining quality.

• Currency: All prices on our website are listed in Kenyan Shillings (KES) and include applicable taxes.
• Payment Methods: Customers can make payments via M-Pesa or CASH
• Price Changes: Prices are subject to change without prior notice. Promotional offers or discounts are valid only during the specified period.

By completing a purchase, you agree to pay the total amount displayed, including shipping fees if applicable.

4. Shipping and Delivery

At Vapers Palace, we prioritize fast and reliable delivery to ensure your vaping products reach you promptly.

• Delivery Timeframes:
• Orders within Nairobi: Delivered within the hour
• Orders outside Nairobi: Delivered within 1-2 business days, depending on your location.
• Shipping Fees: Shipping costs within Nairobi are free.
• Order Tracking: Once your order is shipped, you will receive a call to notify you your order has been dispatched.
• Customer Responsibility: Ensure the shipping details provided are accurate. Vapers Palace is not liable for delays or losses caused by incorrect information.

5. Returns, Refunds, and Exchanges

We aim to provide 100% satisfaction with every purchase. However, if you encounter any issues, our return and refund policy is designed to address your concerns.

• Eligibility for Returns:
• Products must be returned within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Defective or Damaged Products: If your product arrives damaged or defective, contact us immediately. Include images and a description of the issue for quick resolution.
• Exchanges: Exchanges are allowed for defective items or incorrect orders. Shipping costs for exchanges may apply.

6. Usage Disclaimer

Vaping products sold at Vapers Palace are intended for adult smokers and are not suitable for everyone.

• Health Warnings: Vaping products contain nicotine, which is highly addictive. They are not recommended for:
• Non-smokers or non-vapers.
• Pregnant or breastfeeding individuals.
• People with underlying health conditions, such as heart or respiratory issues.
• Responsibility: Users must follow product instructions and guidelines provided by the manufacturer. Improper use may result in injury or product malfunction.

7. Privacy and Data Protection

Your privacy is a top priority at Vapers Palace.

• Personal Data Collection: We collect only the necessary personal information to process your order, such as name, contact details, and payment information.
• Data Security: We use advanced security measures to protect your information from unauthorized access or misuse.
• Third-Party Sharing: We do not share your personal data with third parties, except as required by law or for payment processing.
• Marketing Communication: By creating an account, you consent to receive promotional emails. You can opt out at any time by following the unsubscribe link in our emails.

8. Prohibited Activities

To maintain a safe and respectful environment for all users, the following activities are strictly prohibited:

• Providing false information during age verification or checkout.
• Purchasing products with the intent to resell without prior authorization.
• Using our products for illegal or unintended purposes.

Any violations may result in account suspension and reporting to relevant authorities.

9. Vape Usage and Regulations in Kenya

Understanding local regulations is essential for responsible vaping in Kenya.

• Legal Age: The legal age to purchase and use vaping products in Kenya is 18 years.
• Public Vaping: Restrictions on vaping in public spaces may apply. Always comply with local laws to avoid penalties.

10. Maintenance Tips:

• Clean your device regularly to ensure optimal performance.
• Use compatible coils and accessories to avoid damage.

For warranty claims, contact our support team with proof of purchase.

11. Updates to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting to our website. We encourage customers to review these terms periodically to stay informed of any updates.

12. Limitation of Liability

While we strive to provide accurate and up-to-date information on our website, Vapers Palace cannot guarantee that all content is free of errors.

• We are not liable for any indirect or consequential damages arising from the use of our products or services.
• Users assume full responsibility for using vaping products safely and in accordance with the manufacturer’s guidelines.

13. Contact Information

If you have any questions, concerns, or feedback regarding our terms and conditions, please contact us:

• Email: sales@vaperspalace.co.ke
• Phone: +254 791007923
• Address: Vapers Palace, Nairobi, Kenya

Our customer service team is available during business hours to assist with any inquiries.

Why Choose Vapers Palace?

At Vapers Palace, we prioritize customer satisfaction, safety, and quality. By adhering to these terms and conditions, you help us create a thriving, responsible vaping community in Kenya. Thank you for trusting us as your vaping partner.

Ready to elevate your vaping experience? Explore our extensive range of premium products and accessories today!